Siebel Licensing

Oracle Siebel licensing – How does it work in 2024

Oracle Siebel is licensed based on:

  • User Licenses: Categorized into different types according to access and functionalities.
    1. Named User Plus (NUP) Licenses: These are assigned to specific individuals (employees, business partners, contractors).
    2. Application User Licenses: This is for users needing access to specific Siebel applications.
    3. Processor Licenses: Based on the number of processors running Siebel software.
    4. Enterprise Licenses: Comprehensive access to multiple Oracle products, including Siebel.
  • Siebel CRM Base Application: Each Siebel customer must license at least one Siebel CRM Base Application. Industry-specific functionality requires additional industry-based options.

Introduction to Oracle Siebel Licensing

Oracle Siebel Licensing

Oracle’s Siebel is a prominent Customer Relationship Management (CRM) software initially developed by Siebel Systems, which Oracle Corporation acquired in 2006.

Siebel has since been a critical part of Oracle’s software offerings, providing robust and versatile CRM solutions to businesses across various industries.

Siebel CRM provides various features to enhance customer service, increase sales, and support marketing activities. Its primary functionalities include:

  1. Sales Force Automation: Siebel helps streamline and automate the sales process, allowing businesses to track customer interactions, manage accounts and opportunities, and forecast sales.
  2. Customer Service Management: Siebel’s customer service module enables businesses to handle customer inquiries, track service requests, manage contact history, and improve overall customer satisfaction.
  3. Marketing Automation: Siebel aids in planning, executing, and monitoring marketing campaigns. It can manage customer segments, execute targeted email marketing, track customer responses, and measure campaign performance.
  4. Partner Relationship Management: Siebel allows businesses to manage relationships with partners, including tracking joint sales and marketing activities, lead management, and performance tracking.
  5. Business Analytics: Siebel provides robust reporting and analytics features, enabling businesses to make data-driven decisions. It offers a variety of pre-built and customizable reports and dashboards.
  6. Integration Capabilities: Siebel can be integrated with various other systems, providing a unified view of customer information across different platforms and departments.

Siebel CRM is highly customizable and can be tailored to meet each organization’s unique needs.

Large enterprises, government organizations, and small and medium-sized businesses use it.

Siebel License Models

siebel license models

In a standard installation of Siebel, all the modules are unlocked, and you do not need to request additional serial keys from Oracle.

This means an Oracle Siebel end user can use Siebel products for which they are missing licenses. Siebel comes in 2 different editions, Siebel Enterprise and Siebel SPE.

Overview of Oracle Siebel Licensing

Understanding the Oracle Siebel licensing model is critical to ensure your organization is compliant and cost-efficient.

Siebel’s licensing model is primarily based on user licenses, categorized into different types depending on the access and functionalities provided.

  1. Named User Plus (NUP) Licenses: These licenses are assigned to a specific individual who can access the Siebel software. The individual does not necessarily need to be an employee and can be a business partner or a contractor, but the license is exclusive to the named user.
  2. Application User Licenses: These licenses are designed for users who need access to a specific Siebel application. They are usually more limited in scope than NUP licenses.
  3. Processor Licenses: These licenses are based on the number of processors used to run the Siebel software. They’re often employed when the exact number of users is complex to determine or is likely to increase significantly over time.
  4. Enterprise Licenses: These licenses provide a comprehensive licensing solution, giving access to multiple Oracle products, including Siebel. They are typically used by large organizations that use a wide range of Oracle products.

Siebel Custom Application Bundle Licensing

Siebel Custom Application Bundle Licensing

The Siebel Custom Application Bundle is a specific licensing model offered by Oracle to organizations seeking a more tailored solution.

This model provides flexibility by allowing organizations to license only the specific Siebel applications they need rather than the entire suite.

Here’s how it works:

  1. Selection of Applications: The Custom Application Bundle allows organizations to license specific Siebel applications, such as Sales, Service, Marketing modules, or industry-specific solutions.
  2. User-Based Licensing: Like other Oracle licenses, the Custom Application Bundle is typically user-based, meaning the cost depends on the number of users accessing the selected applications. Each user is assigned a license, often called a Named User Plus license.
  3. Support and Updates: The Custom Application Bundle license comes with Oracle’s standard support and updates for the licensed applications. This ensures that the applications remain up-to-date and that technical support is available.
  4. Flexibility: One of the primary benefits of the Custom Application Bundle is its flexibility. Organizations can adjust the bundle as their needs change, adding or removing applications as required. This allows for scalability and ensures that the organization only pays for its needs.
  5. Compliance: It’s important to note that with the flexibility of the Custom Application Bundle comes the responsibility of ensuring compliance. Organizations must ensure that the licensed applications are used according to the terms of the agreement.

The Siebel Custom Application Bundle is a licensing option for organizations needing a more custom approach to their CRM solution, offering flexibility and scalability.

Siebel licensing rules

  • No Oracle technology products are shipped with Siebel, so if you want to run an Oracle database, you must purchase it separately. 
  • Every Siebel customer must license at least one Siebel CRM Base Application. Typically, each employee user of Siebel applications requires a base. Start by selecting the Siebel CRM Base for each Siebel user. All users requiring a base must license the Siebel CRM Base.
  • Then, if the customer requires industry-specific functionality, select the industry base option(s) that most appropriately meet customer needs–in addition to the CRM Base. All users must have an industry-based opportunity and the Siebel CRM Base if the customer requires an industry solution.

Critical Considerations in Oracle Siebel Licensing

When purchasing Oracle Siebel licenses, several critical factors should be taken into account to ensure your organization is making a cost-effective and strategic decision:

  1. Business Needs: The foremost consideration is the actual business requirements. Understand the features and functionalities your organization needs from Siebel to align your license purchase accordingly.
  2. Budget: Licensing costs can be substantial, so it’s crucial to budget accurately. Consider the upfront cost of licenses and ongoing support and maintenance fees.
  3. Scalability: As your organization grows or changes, your licensing needs may evolve. Consider the scalability of the license model you choose; for instance, will you be able to add more licenses easily or switch between different types of licenses as needed?
  4. Compliance: Oracle licensing policies can be complex, resulting in significant penalties. It’s essential to have a thorough understanding of the terms and conditions attached to your licenses.
  5. Contract Terms: Pay close attention to the contract terms. Look for any potential restrictions, renewal terms, and conditions related to support and updates.

Potential pitfalls to avoid include

  1. Over-Licensing: One common mistake is over-licensing, where organizations purchase more licenses than they need. This often happens when organizations fail to assess their requirements accurately.
  2. Under Licensing: Conversely, under-licensing can result in non-compliance with Oracle’s licensing policies, leading to financial penalties and the need for additional unplanned license purchases.
  3. Inadequate Management: Without a solid license management strategy, it is easy to lose track of licenses, leading to over- and under-licensing. Regular audits and using license management tools can help avoid this.

Siebel CRM – Partner Applications

For each Partner user, Siebel partner options must be licensed at the same level or less than the Siebel Partner Portal.

For example, if the customer licenses 100 Siebel Partner Portal, then Siebel Partner Commerce must have a quantity of 100 or less. This rule applies only to options using the Registered User metric

Siebel CRM Web Channel pricing is designed for Siebel customers who desire to extend the usefulness of their Siebel deployment by providing additional users access to Siebel Business Objects with defined methods, events, and data and reuse Siebel Business Objects and project Siebel Data through an independent User Interface via

Built-in scripting of Siebel objects using Siebel VB, Siebel eScript, and Browser Script Component Object Model (COM) using the Siebel Web Client Automation Server, Siebel COM Data Control, Siebel COM Data Server, and Siebel Mobile/Dedicated Web Client Automation Server, Java or J2EE using Siebel Java Data Bean, JMS or JCA

All modules, except those in the “Applications Not Requiring CRM Base” section, require a Siebel CRM Base–see the price list supplement for detailed
requirements on each module. All Oracle customers, including industry users, can add CRM modules to their solution.

Some modules have an industry-specific version. When licensing an industry-based option, check that industry module section for a replacement. n. (e.g. if the customer licenses the Communications, Media & Energy base option and they want contracts functionality, they should license Siebel CME Contracts, not Siebel Contracts

Siebel Licensing Definitions

Siebel Licensing Definitions

Application User: is defined as an individual authorized by you to use the applicable licensed application programs installed on a single server or multiple servers regardless of whether the individual is actively using the programs at any given time.

Suppose you license the Oracle Self-Service Work Request option with Oracle Enterprise Asset Management. In that case, you are required to maintain licenses for the equivalent number of Application users licensed. You are granted unlimited access to initiate work requests, view work request status, and view scheduled completion dates for your entire employee population.

For Order Management, application users can manually enter orders directly into the programs, but any orders entered electronically from other sources must be licensed separately by the Electronic Order Line.

$M in Application Annual Revenue is one million U.S. dollars, excluding taxes processed through the licensed program. For Oracle Self-Service E-Billing products, the Annual Revenue is equivalent to the total invoiced amount for all company accounts with at least one enrolled user per billing period.

1,000 Claims: This is defined as one thousand unique claims processed through the program over 12 months. A unique claim is defined as one of the following: OEM Claims entry, supplier claims entry, and adjudication. Claims flow through to OPA for automated processing. You may not exceed the licensed number of transactions during 12 months unless you acquire additional licenses from Oracle.

Customer Record: is defined as each unique Customer Record (including contact records, prospect records, and records in external data sources) that you may access using the program

Electronic Order Line: is defined as the total number of distinct electronic order lines entered electronically into the Oracle Order Management application from any source (not manually entered by licensed Order Management Users, Professional Users 2003, or Professional Users 2003 External) during 12 months. This includes order lines originating as external EDI/XML transactions and/or sourced from other Oracle and non-Oracle applications. You may not exceed the licensed number of order lines during any 12 months.

Employee: Enterprise Employee is defined as (i) all your full-time, part-time, temporary employees, and (ii) all of your agents, contractors, and consultants who have access to, use, or are tracked by the Oracle Programs. The number of licenses required is determined by the number of Enterprise Employees and not the actual number of users. In addition, if you elect to outsource any business function(s) to another company, all of the company’s full-time, part-time, temporary employees and agents, contractors, and consultants that are providing the outsourcing services for you who have access to, use, or are tracked by the Oracle Programs must be counted to determine the number of Enterprise Employees.

Named User Plus / Named User is defined as an individual authorized by you to use the programs installed on a single server or multiple servers, regardless of whether the individual is actively using the programs at any given time. All of the remaining provisions of this definition apply only to Named User Plus licenses and not to Named User licenses. A nonhuman-operated device will be counted as a named user, plus all individuals authorized to use the programs if such devices can access the programs. If multiplexing hardware or software (e.g., a TP monitor or a web server product) is used, this number must be measured at the multiplexing front end. Automated batching of data from computer to computer is permitted. You are responsible for ensuring that the named user plus per processor minimums are maintained for the programs in the minimum user table in the licensing rules section; the minimums table provides for the minimum number of named users plus required, and all actual users must be licensed.

Partner Organization is an external third-party business entity providing value-added services in marketing and selling your products. Depending upon the type of industry, partner organizations play different roles and are recognized by different names, such as reseller, distributor, agent, dealer, or broker.

Registered User: is defined as an individual authorized by you to use the programs installed on a single server or multiple servers, regardless of whether the individual is actively using the programs at any given time. Registered Users shall be only your business partners and/or customers, not your employees.

Siebel – Compliance Risks

siebel license models

1. Not end-dating users

Application User – This is a license model where you license every individual authorized to use Siebel.

When we review Siebel using the same methodology and toolset as Oracle LMS, we identify that the client has more users accessing Siebel Modules than they have licenses. In most cases, this is due to not end-dating users who no longer require access to Siebel.

2. Serial Keys Provided to unlicensed software

As Siebel’s standard installation provides Oracle customers with all Siebel modules unlocked, no serial keys or pre-purchase is required. It is straightforward for a Siebel administrator to use views you do not have a license for.

3. Custom views

If your company develops and uses custom views in Siebel. You may unwittingly be using Siebel products and modules for which you do not have a license. You need to map each view to each specific Siebel product.

FAQs on Siebel Licensing

What is Oracle Siebel?

Oracle Siebel is a leading CRM (Customer Relationship Management) suite developed by Siebel Systems, which Oracle Corporation acquired in 2006. It provides solutions for sales, marketing, customer service, and other customer-facing departments.

How does Oracle Siebel licensing work?

Oracle Siebel licenses are granted based on the number of users and the features or modules used. There are different licensing types, such as Named User Plus and Processor license.

Can Oracle Siebel be used in the cloud?

Yes, Oracle offers cloud deployment options for Siebel CRM. It can be hosted on Oracle Cloud Infrastructure (OCI) or other third-party cloud providers.

Is there a minimum number of users for Oracle Siebel licenses?

Oracle often sets a minimum requirement for user licenses, depending on the product. This varies, so it’s important to check specific terms.

How can I reduce costs in Oracle Siebel licensing?

Regularly reviewing and optimizing your license usage, exploring cloud options, and maintaining a strong negotiation position with Oracle can help reduce costs.

How to audit Oracle Siebel?

  • Run the Oracle Siebel Audit Scripts
  • Analyze the results of all your users’ views
  • Establish a license report
  • Remediate mistaken views and privileges
  • Re-run the Oracle Siebel audit script to make sure that you have reduced your financial risk

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Author

  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, improving organizational efficiency.

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