Oracle cloud

Oracle Cloud Contracts – What you should know in 2023

Oracle cloud contract comes in 2 different documents, its the CSA that governs many topics as we list below. This cover all of your different cloud services that you purchase from Oracle. Then you have the cloud ordering document that deals with the specific cloud services that you purchased from Oracle in that agreement.

Regardless if you purchase Oracle Universal Cloud Credits and want to move to Oracle cloud at customer or OCI in Public Cloud you will need to negotiate an Ordering Document and a Cloud Services Agreement – CSA. The CSA will be valid for 5 years, that is why it is important to negotiate it properly before signing one in a rush.

The Oracle Ordering Document, if negotiated properly can protect your company with increased flexibility to swap cloud services, having the cloud services start when you start using them instead of paying for cloud services when you have not had time to implement them. This article provide a high level introduction to Oracle cloud contracts.

oracle cloud contracts

Oracle Cloud Contract – The Oracle Cloud Services Agreement (CSA)

oracle cloud services agreement

This document governs the use of Oracle cloud services and your agreement with Oracle.

What is covered but not limited to:

  • Which legal entity has the right to use the cloud services?
  • Payments to Oracle and how to manage over-usage.
  • Ownership rights and restrictions, you own your data, and Oracle owns its IP.
  • Non-disclosure clause.
  • How Oracle protects, manages, and stores your data.
  • Oracle does not warrant that there are no service disruptions.
  • Liability and Indemnification
  • Term and termination clause, if the cloud agreement is terminated, Oracle
    will make the data available to you for 60 days.
  • Force Majeure
  • Governing law and jurisdiction
  • Assignment, you may not assign your cloud services to another legal entity.
    Oracle Cloud Ordering Document

All Oracle cloud customers must sign an Oracle CSA with Oracle, and some contract terms are negotiable while others are not.

Cloud Ordering Document

oracle cloud contract

This document mainly deals with specific cloud services you purchase from Oracle, the quantities, license models, pricing, and any special conditions attached to these specific cloud services.

  • Name of cloud services that you can use
  • Quantities or value/amount that you can consume/utilize.
  • Special terms that grant or restrict your cloud usage.
  • Price protection, renewal pricing, price holds etc.

What is not in Oracle Cloud Contracts?

Licensing and cloud services definitions
Oracle Cloud Hosting and Delivery Policies

We recommend: If you do not have existing Oracle CSA and Cloud agreements with Oracle, it is essential that you carefully review and prepare before your Oracle Cloud negotiation. That way, you can set the baseline for future cloud purchases. If you fail in your first cloud negotiation, you will have a harder time negotiating better terms for renewal or additional purchases.

How we can help you with your Cloud Contract

Oracle Cloud Negotiation Service

  • Rightsize Your Cloud Purchase
    • Analyze your business needs and requirements
    • Optimize your cloud infrastructure for cost and performance
    • Eliminate unnecessary expenses and avoid over-provisioning
  • Benchmark Your Pricing
    • Compare your current pricing to industry standards
    • Provide insights on potential savings and discounts
    • Identify opportunities for better pricing based on your usage patterns
  • Review Your Contract
    • Examine terms and conditions for clarity and fairness
    • Identify any hidden fees or unfavorable clauses
    • Suggest contract revisions to better align with your business goals
  • Guide to Best Terms and Conditions
    • Ensure compliance with industry best practices and regulations
    • Assist in negotiating favorable terms for service levels and support
    • Help secure flexible and scalable contract options for future growth
  • Negotiation Strategy Development
    • Equip you with knowledge and tactics for effective negotiation
    • Leverage industry experience to maximize your bargaining power
    • Develop a tailored strategy to achieve the best possible outcome


  • Fredrik Filipsson

    Fredrik Filipsson possesses 20 years of experience in Oracle license management. Having worked at Oracle for 9 years, he gained an additional 11 years of expertise in Oracle license consulting projects. Fredrik has provided assistance to over 150 organizations worldwide, ranging in size and tackling various Oracle licensing challenges, including Licensing Assessments, Oracle audits, Oracle ULAs, and more.