Oracle cloud at customer

Common Issues with Oracle Cloud@Customer

Common issues with Oracle Cloud@Customer

Oracle Cloud@Customer offers a unique cloud experience, bringing Oracle’s cloud services directly to the user’s data center. As with any sophisticated technology, users might encounter challenges.

This guide aims to address these challenges, ensuring smooth operations and maximizing the benefits of Oracle Cloud@Customer.

Common Issues with Oracle Cloud@Customer

Patching Failures

oracle cloud at customer patching

Patching is crucial for system security and functionality. Failures can arise due to:

  • Network Issues: Ensure a stable connection during the patching process.
  • Disk Space: Insufficient space can halt patching. Regularly monitor and transparent unnecessary files.
  • Corrupted Files: Redownload patches if files seem corrupted.

Solution: Always backup before patching. If a patch fails, restore to the backup and address the specific issue causing the failure.

Database Server VM Issues

Connectivity problems can disrupt operations. Solutions include:

  • Restarting the VM: Sometimes, a simple restart can resolve issues.
  • Checking Network Configuration: Ensure all network configurations align with Oracle’s recommendations.
  • Updating Drivers: Outdated drivers can cause connectivity issues.

Oracle Grid Infrastructure Issues

oracle cloud at customer grid control

Oracle Clusterware is vital for database operations. If issues arise:

  • Check Cluster Health: Use Oracle’s tools to check the cluster’s health.
  • Review Logs: Logs often provide insights into what’s causing the issue.
  • Resource Allocation: Ensure resources are adequately allocated.

Oracle Database Issues

A non-functional database can halt operations. To address:

  • Check Database State: Ensure the database is in the correct operational state.
  • Review Error Logs: Oracle’s error logs can provide insights into database issues.
  • Connectivity: Ensure that all connections, internal and external, are functional.

Advanced Troubleshooting Scenarios

VM Operating System Update Issues

Intermittent problems can arise during updates. Solutions include:

  • Check Compatibility: Ensure the update is compatible with your version of Oracle Cloud@Customer.
  • Disk Space: As with patching, ensure enough disk space for updates.
  • Network Stability: A stable network connection is crucial during updates.

Adding a VM to a VM Cluster

Failures can occur when adding a VM. To address:

  • Compatibility: Ensure the VM is compatible with the cluster.
  • Network Configuration: Ensure network configurations are correct.
  • Resource Allocation: Ensure the cluster has resources to accommodate the new VM.

Data Guard-Enabled Databases

For smooth operations:

  • Update nodelist: Ensure the nodelist is constantly updated.
  • Monitor: Regularly monitor the Data Guard for any discrepancies or issues.

CPU Offline Scaling

oracle cloud at customer cpu scaling

To address failures:

  • Check Compatibility: Ensure your version of Oracle Cloud@Customer supports offline scaling.
  • Resource Monitoring: Monitor CPU resources to prevent over-allocation.

Top 5 Recommendations for Troubleshooting Oracle Cloud@Customer

  • Stay Updated: Regular updates ensure security and functionality.
  • Regular Monitoring: Oracle’s tools can provide insights into system health.
  • Backup Regularly: A recent backup can be a lifesaver.
  • Engage with Oracle Support: Oracle’s support can solve complex issues.
  • Educate Your Team: A well-trained team can prevent many issues from arising.


How do I address patching failures with Oracle Cloud@Customer?

Ensure a stable network, sufficient disk space, and non-corrupted files. Always backup before patching.

What should I do if the Oracle Grid Infrastructure is down?

Check the cluster’s health, review logs, and ensure adequate resource allocation.

How can I ensure smooth VM addition to a VM cluster?

Ensure VM and cluster compatibility, correct network configuration, and adequate resources.

What are the common issues with Data Guard-enabled databases?

Constantly update the nodelist and monitor the Data Guard regularly.

How do I address CPU offline scaling failures?

Ensure compatibility and monitor CPU resources.


Troubleshooting is an integral aspect of managing Oracle Cloud@Customer. With the right tools, knowledge, and support, users can ensure smooth operations, maximizing the benefits of this powerful solution.


  • Fredrik Filipsson

    Fredrik Filipsson possesses 20 years of experience in Oracle license management. Having worked at Oracle for 9 years, he gained an additional 11 years of expertise in Oracle license consulting projects. Fredrik has provided assistance to over 150 organizations worldwide, ranging in size and tackling various Oracle licensing challenges, including Licensing Assessments, Oracle audits, Oracle ULAs, and more.