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Case Study: $6m Saving on Siebel Support Cost Reduction


A global manufacturing company based in Switzerland and the US sought Redress Compliance’s expertise to understand their Oracle Siebel license compliance and reduce their support costs. With a complex application environment, they needed expert guidance to navigate the intricacies of Siebel licensing and support.


The company was facing a potential non-compliance risk of $22 million. They needed a comprehensive strategy to mitigate this risk and optimize their Siebel support costs.


Redress Compliance was enlisted to provide a strategic solution:

  1. Siebel Agreement Review: Redress thoroughly reviewed the company’s Siebel agreements to gain a clear understanding of its licensing position.
  2. Interviews and Roadmap Understanding: Redress conducted interviews to understand the usage of Siebel in their organization and future roadmap.
  3. Licensing Assessment: Redress conducted a licensing assessment using Oracle license compliance scripts.
  4. Non-Compliance Identification: Redress identified non-compliance worth $22 million.
  5. Compliance Remediation: The client remediated their compliance findings with Redress’s guidance.
  6. Support Reduction Strategy Workshop: Redress hosted a workshop to review all options available to reduce support costs.
  7. Third-Party Support Decision: The customer moved Siebel to a third-party support provider.
  8. Third-Party Support Contract Negotiation: Redress helped negotiate the third-party support contract, and the customer only paid 30% of what they paid to Oracle.


The company avoided a potential $22 million non-compliance risk and reduced its Siebel support costs by $6 million over three years.

Quote from the Head of Enterprise Applications

“The strategic insights and deep expertise of Redress Compliance have been instrumental in our Siebel license compliance and support cost reduction journey. Their comprehensive approach, effective training, and unwavering support were key in navigating the complexities of Siebel licensing and support. They identified and helped us mitigate a substantial non-compliance risk and guided us in making an informed decision that resulted in significant cost savings. Their contribution has been pivotal in our enterprise application strategy.”


This case study illustrates Redress Compliance’s ability to provide comprehensive Oracle Siebel solutions. By understanding each client’s unique needs and challenges, Redress Compliance can deliver strategies that ensure compliance and result in significant cost savings.


  • Fredrik Filipsson

    Fredrik Filipsson brings two decades of Oracle license management experience, including a nine-year tenure at Oracle and 11 years in Oracle license consulting. His expertise extends across leading IT corporations like IBM, enriching his profile with a broad spectrum of software and cloud projects. Filipsson's proficiency encompasses IBM, SAP, Microsoft, and Salesforce platforms, alongside significant involvement in Microsoft Copilot and AI initiatives, enhancing organizational efficiency.

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