AI Case Study: AI-Powered Contract Review at eBay with LawGeex
As one of the world’s largest online marketplaces, eBay manages thousands of contracts, including NDAs, vendor agreements, and business contracts. To streamline legal processes and reduce manual contract review workloads, eBay implemented LawGeex, an AI-powered contract review platform.
This adoption enabled eBay’s legal team to process contracts 10 times faster, ensuring compliance while increasing operational efficiency.
Read Top 15 Real-Life Use Cases For AI In the Legal Industry.
Background
Contract review is time-consuming and labor-intensive, requiring legal teams to manually evaluate documents for compliance, risk, and accuracy.
Traditional methods often led to:
- Delays in contract approvals impacting business operations.
- Inconsistent risk assessment, leading to potential compliance violations.
- High legal costs, as manual contract review required extensive human resources.
To address these challenges, eBay integrated LawGeex, which leverages Machine Learning (ML) and Natural Language Processing (NLP) to automate contract review and approval processes.
How eBay Uses AI for Contract Review
1. AI-Powered Contract Screening & Risk Identification
📌 How It Works:
- AI scans NDAs, vendor contracts, and business agreements in seconds.
- Machine learning models detect potential risks, non-compliant clauses, and missing terms.
- AI provides automated recommendations for legal review.
🔹 Example: eBay’s legal team used LawGeex to identify contract risks 90% faster than manual review, improving compliance monitoring.
2. Automated Compliance & Policy Enforcement
📌 How It Works:
- AI cross-references contracts against eBay’s corporate policies and legal standards.
- Automatically flags non-compliant clauses and suggests modifications.
- Ensures regulatory and corporate policy alignment before approval.
🔹 Example: Using LawGeex, eBay reduced contract approval delays by 75%, ensuring vendor agreements met compliance standards before execution.
3. Increased Legal Team Productivity & Efficiency
📌 How It Works:
- AI handles routine contract reviews, freeing legal teams to focus on complex negotiations.
- Smart workflows route high-risk contracts to human attorneys, optimizing resources.
- AI reduces errors and inconsistencies in contract analysis.
🔹 Example: eBay’s legal team processed 10x more contracts in the same timeframe, cutting review costs and improving turnaround time.
Read an AI case study at DLA Piper.
Benefits of AI-Powered Contract Review at eBay
✅ 10x Faster Contract Processing – AI automates document analysis, reducing turnaround times.
✅ Higher Compliance & Risk Management – AI ensures all contracts meet corporate and regulatory requirements.
✅ Lower Legal Workloads – Automating routine contract review allows legal teams to focus on high-value legal work.
✅ Cost Reduction – AI eliminates the need for manual contract review labor, reducing operational expenses.
✅ Improved Vendor & Partner Relationships – Faster contract approvals lead to stronger business partnerships.
The Impact of AI on eBay’s Legal Operations
By implementing LawGeex for AI-powered contract review, eBay significantly improved contract management efficiency and risk assessment:
- 10x faster contract review, reducing legal bottlenecks.
- 75% reduction in contract approval delays, improving business agility.
- 90% faster risk identification, ensuring compliance with internal policies.
- Reduced legal team workload, allowing attorneys to focus on strategic initiatives.
Read about an AI case study about legal use at DoNotPay.
Conclusion
Through LawGeex, eBay has optimized its contract review process using AI-powered automation. By leveraging NLP and machine learning, eBay reduced contract turnaround time, enhanced compliance oversight, and minimized legal costs.
As AI advances, automated contract review will become a legal industry standard, allowing organizations like eBay to scale operations efficiently while maintaining compliance.
